FAQs


Do you ship Internationally?

Yes!  We ship to all countries via USPS First Class International Mail.

Can I update or cancel my order after placing it?

Unfortunately, once the order is placed you cannot cancel or update your order. Our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. 

I received my tracking number, however I don’t see any activity when I try to track my package. 

Our automated fulfillment process generates the tracking number ahead of time. Please allow 2-4 business days for the order to be shipped and for the tracking information to be updated. 

What if I didn’t receive a tracking number for my order?

Please check to make sure that the tracking notification did not go in your email spam folder first. If you are unable to find it, please contact preferallure@gmail.com with your first and last name, order number and the date you placed the order, and a customer service rep will reach out to you.

 How much does shipping cost?

Once you process your order, shipping costs will be calculated based on the weight of your purchase and your zip code. 

What is your return policy?

All sales are final. You are more than welcome to exchange any defective or mistaken item 7 days after delivery date of your order. Please email Preferallure@gmail.com with your Order Number and we will send you instructions on how to return your item. We are not responsible for shipping cost to send the item back.

My item has arrived damaged or broken, what can I do?

We are not responsible for lost, damaged, or stolen packages once they leave our facility and are in the hands of mail carriers.  We do our best to package items safely and securely to avoid damage. 

My tracking information states my package was delivered but I have not received it, what do I do?

Prefer Allure IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES once they have been handed over to any mail carrier. We do recommend you contact your local post office to report the issue.

My question is not listed here, what do I do?

Email all inquiries to preferallure@gmail.com (if applicable, please include your or Order number). Please allow up to 48 hours to receive a response from us.